We provide a one-year after-sales service for this product. Within one year from the date of purchase, if your product malfunctions under normal use, please apply for after-sales service with the purchase certificate.

The following situations are not covered by the warranty:

1. The appearance of the product is damaged after use;

2. Performance failure of the product due to self disassembly, repair, or human error;

3. Damage caused by uncontrollable factors such as natural disasters, thunderstorms, accidents, etc.

After sales service application process:

1. Please contact our customer service team to provide purchase vouchers and detailed fault descriptions.

2. Our customer service personnel will assist you in submitting the required information and documents.

After confirmation, we will provide you with the corresponding after-sales solution.

If you have any questions or need assistance, please feel free to contact us through the following email:

serve@nptsolar.com